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TECH on mic

A podcast series by KMS Solutions

Tech On Mic discusses the latest tech topics in APAC that have captured our imagination; experts’ views on businesses’ strategy, technology, women in tech, and innovation.
Each episode interviews professional guest speakers that are passionate about the technology trends that are reshaping the corporate world, with the aims covering all sorts of enterprise IT subjects.

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Catch up with the Top Voices in Tech

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  • top voice

    18/02/22

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    Avoid The Surprises – Win Customer Heart With New Banking Platforms

    “The customer is king!” – How many times have you heard that statement before and actually believed it? In this episode, Tu Duong – Country Sales Head of KMS Solutions – will analyze the affective, sensory, and behavioral consumer responses during all stages.
    Key takeaways:
    • Methods to help banks measure the quality/ROI of CX across the entire journey in Banking
    • How to integrate customer data with CRM and other systems like CDP to capture a holistic customer journey (touchpoints, physical, digital, social)
    • Strategy to improve digital experiences to drive profitable growth

    /

    Content
    top voice

    18/02/22

    /

    read transcript

    Read Transcript

    18/02/22

    “The customer is king!” – How many times have you heard that statement before and actually believed it? In this episode, Tu Duong – Country Sales Head of KMS Solutions – will analyze the affective, sensory, and behavioral consumer responses during all stages.
    Key takeaways:
    • Methods to help banks measure the quality/ROI of CX across the entire journey in Banking
    • How to integrate customer data with CRM and other systems like CDP to capture a holistic customer journey (touchpoints, physical, digital, social)
    • Strategy to improve digital experiences to drive profitable growth

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      18/02/22

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      Avoid The Surprises – Win Customer Heart With New Banking Platforms

      Digital Banking

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      18/02/22

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      Why payment methods need to be the focus for BFSI transformation

      Digital Banking

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      18/02/22

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      The CIO’s Approach to Drive Digital Acceleration Using Scaled Agile Models

      Scaled Agile

  • top voice

    18/02/22

    share

    share

    Queue

    Added

    read transcript

    Read Transcript

    Avoid The Surprises – Win Customer Heart With New Banking Platforms

    “The customer is king!” – How many times have you heard that statement before and actually believed it? In this episode, Tu Duong – Country Sales Head of KMS Solutions – will analyze the affective, sensory, and behavioral consumer responses during all stages.
    Key takeaways:
    • Methods to help banks measure the quality/ROI of CX across the entire journey in Banking
    • How to integrate customer data with CRM and other systems like CDP to capture a holistic customer journey (touchpoints, physical, digital, social)
    • Strategy to improve digital experiences to drive profitable growth

    /

    Content
    top voice

    Jan 29 2022

    /

    read transcript

    Read Transcript

    18/02/22

    The CIO’s Approach to Drive Digital Acceleration Using Scaled Agile Models

    “The customer is king!” – How many times have you heard that statement before and actually believed it? In this episode, Tu Duong – Country Sales Head of KMS Solutions – will analyze the affective, sensory, and behavioral consumer responses during all stages.
    Key takeaways:
    • Methods to help banks measure the quality/ROI of CX across the entire journey in Banking
    • How to integrate customer data with CRM and other systems like CDP to capture a holistic customer journey (touchpoints, physical, digital, social)
    • Strategy to improve digital experiences to drive profitable growth

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